Refund Policy

This refund policy is a part of our Terms of Use. Please read these documents as they govern the relationship between you and us and contain legally binding obligations for both parties. The capitalized words used in this refund policy and not defined herein bear the same meaning as given to them in the Terms of Use.

Refunds

Life can be unpredictable, and sometimes it might not be the best time to start or keep up with a program like the Zing Coach™ app (the “App”) creates for you.

If you bought the App subscription through the App iOS application: Please follow the steps to request a refund described here.

If you bought the App subscription through our web page: In general, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods.

However, we may make an exception if:

A refund for App subscription offering is requested within 30 days of the transaction date AND you can demonstrate your use of the App for 7 days in a row, or
The laws applicable in your jurisdiction provide for refunds (if you are from EU/EEA, please refer to the EU/EEA Notice below)

To request a refund, please contact our support team at support@zing.coach .

The following items are not applicable for refund:

Workbooks
Renewable Charges
Body Composition Reports

Keep in mind

Uninstalling the App doesn’t automatically cancel your subscription. To cancel the subscription, please refer to the App settings or contact our support team at support@zing.coach .

These are the steps to cancel the subscription through the App settings:

Tap “Unsubscribe” button under the “Manage Subscription” section
Receive the email with the request confirmation link and confirm your subscription cancellation request by following the link.

EU/EEA notice

‍If you purchase a subscription, you have the right to withdraw from this agreement within 14 days from the day you sign up for the App without giving reasons (the “Withdrawal Period”). For the avoidance of doubt, your trial period also counts into the Withdrawal Period.

To exercise this right of withdrawal, you must send a clear, written request of your decision to withdraw from this agreement to: support@zing.coach. You must send it no less than 24 hours before the end of the Withdrawal Period. You may use the below model cancellation form, but it is not mandatory.

We'll refund you using the same payment method you used to purchase the subscription. Sample withdrawal form (If you want to withdraw from the agreement, please fill out this form and send to us via email at support@zing.coach).

To Zing Coach Inc., support@zing.coach
‍‍“I/we* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*
Ordered on*/received on*
Name of the consumer(s)
Address of the consumer(s)
Date

*Delete as applicable.